‘At Your Service: Winning the Heart of The 21st Century Customer’ will Feature Distinguished Guests from SAP, CRM Essentials LLC, and T-Mobile
CANTON, MA, Oct. 22, 2013 (GLOBE NEWSWIRE) — The Pulse Network, Inc. (TPNI), a digital media and event solutions company, in cooperation with SAP, the market leader in enterprise application software, will host the next ‘Customer Edge’ webisode on October 22, 2013. The webisode will focus on customer service and the 21 century customer with a leading panel of customer service experts, including Hansen Lieu, Director of CRM, Product Marketing from SAP, Shep Hyken, Customer Service Expert, Speaker, and Author, Brent Leary, Co-Founder and Partner of CRM Essentials, LLC and Krissy Espindoa, Director of Knowledge Management and Social Customer Support from T-Mobile.
The upcoming webisode will focus on the importance of excelling in customer service through the use of multiple channels and how to effectively deliver omnichannel customer service.
The Customer Edge webisode provides an excellent opportunity for thought leaders to be positioned in front of decision makers in a virtual setting.
Title: At Your Service: Winning the Heart of the 21 Century Customer
When: Tuesday October 22, 2013 at 11am EST
Promotional Social Hashtag: #CustomerEdge
About The Pulse Network
The Pulse Network provides a cloud-based platform focused on content marketing and event solutions. The Company helps clients ranging from Fortune 500 companies to small and mid-size companies boost awareness, drive lead generation and enhance client engagement through content marketing, campaign management and event registration with a social and digital backbone. The Pulse Network also produces its own branded content programs including online video productions and the Inbound Marketing Summit conference series which currently runs in New York, San Francisco, and Boston as well as the Digital Pulse program which currently runs in Boston.
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